Frequently Asked Questions
Everything you need to know about your Velvet experience.
What is the standard shipping timeframe?
We offer standard ground shipping which typically takes 3-7 business days for delivery within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
How should I care for my Velvet by Graham & Spencer garments?
To maintain the quality of our signature soft fabrics, we recommend following the specific care instructions on the internal garment tag. Most of our cotton and jersey pieces benefit from machine washing cold and tumbling dry low or laying flat to dry.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions including PayPal, Apple Pay, and Afterpay for interest-free installments.